Refund and Returns Policy

At Cali Melts Hash, customer satisfaction is our priority. We take great care to ensure that every order is accurately processed, securely packaged, and shipped in excellent condition. Please review our Refund and Returns Policy before making a purchase.

Returns

Due to the nature of our products, all sales are final. We are unable to accept returns on products that have been opened, used, or delivered, except where required by applicable law.

If your order arrives damaged, incorrect, or incomplete, please contact our customer support team within 48 hours of delivery. To help us resolve the issue promptly, include:

Your order number
A description of the issue
Clear photos of the product and packaging (if applicable)

We will review your request and work to provide an appropriate resolution.

Refunds

Refunds may be considered in the following situations:

You received the wrong item.
Your order arrived significantly damaged during shipping.
Your order could not be fulfilled and was canceled by us.
A duplicate payment was processed in error.

If your refund is approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.

Exchanges

Exchanges may be offered only if you receive an incorrect or defective item. Requests must be submitted within 48 hours of delivery with supporting information.

Order Cancellations

Orders may be canceled only before they have been processed or shipped.

Once an order has entered processing or has been dispatched, it cannot be canceled.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Shipping Issues

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. We will work with the shipping carrier to investigate and assist you where possible.

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information when placing an order.

We are not responsible for delays, additional costs, or failed deliveries resulting from incorrect or incomplete addresses supplied by the customer.

Damaged Orders

If your package arrives damaged, do not discard the packaging. Contact us within 48 hours of delivery with photos of the damaged package and product so we can evaluate your claim.

Contact Us

If you have questions about this Refund and Returns Policy or need assistance with your order, please contact our customer support team.
EMAIL; INFO@CALIMELT.COM

Cali Melts Hash

Email: [Insert Your Support Email]

Our team is committed to providing prompt, professional assistance and ensuring every customer receives the highest level of service.